Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

• Unused and in their original packaging
• In the same condition as when you received them
• Accompanied by proof of purchase (order confirmation or receipt)

Items that have been opened, used, or are not in their original packaging are not eligible for return.

Refunds & Store Credit

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you may choose between:

• A full refund to your original payment method (please allow 5–10 business days for processing), or
• Store credit valid for any future purchase at Old Thyme Medicine

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable or digital products
• Items marked as final sale

How to Initiate a Return

To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions and a return shipping address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and your order number and we will make it right at no cost to you.