Shipping policy

Shipping Policy

Last updated: September 18, 2026

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

We offer the following shipping options at checkout:

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout

Delivery times are estimates and begin from the date of shipment, not the date of order.

Domestic Shipping

We currently ship to all 50 US states. We do not ship to P.O. boxes at this time.

International Shipping

At this time, we do not offer international shipping. We hope to expand our shipping destinations in the future.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this to track your package through the carrier's website. Please allow up to 24 hours for tracking information to update.

Lost or Damaged Packages

Old Thyme Medicine is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us at oldthymedicine@gmail.com within 7 days of delivery with your order number and photos of the damage. We will work with you to find a resolution.

Address Errors

Please ensure your shipping address is correct at the time of checkout. Old Thyme Medicine is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at oldthymedicine@gmail.com and we will do our best to correct it before shipment.